At the heart of every insurance company is the ability to service existing accounts in an efficient and professional manner. At Hospitality Insurance Group, we are committed to providing service excellence as we expand our business.

We work directly with our agents and wholesalers to provide the best products for our clients while standing true to our promise to provide quality service to our policyholders.

Our knowledgeable and experienced team makes the process of quoting and binding coverage as efficient and seamless as possible. We pride ourselves on employing dedicated professionals to ensure a quick turnaround time for quotes, renewals and binding coverage. Our claims department is also staffed by highly qualified individuals that take a proactive approach to the claims process, ensuring full support and guidance every step of the way.

Underwriting

At Hospitality Insurance Group, our underwriting team knows how to ‘think outside the box.’ Our unique approach to underwriting has made it easier for agents to access us as an insurance carrier. Our underwriters are readily available to speak to you directly for support and assistance in finding the best coverage for your client.

Our underwriting department is staffed by professional, flexible and experienced individuals that are highly knowledgeable in the hospitality industry. Our underwriters have many years of combined experience in the lines of business we write and are highly qualified to evaluate the risks that cross their desks.

Working closely with our agents and wholesalers is at the core of our business model. We are committed to building relationships with the agents and aggregators we work with on a daily basis. Our underwriters work directly with our agents to provide quality service and the best coverage possible for our clients.

We have implemented various tools and procedures to make quoting risks, binding coverage and processing renewals as easy and efficient as possible.

To ensure service excellence, our underwriting team employs the following benefits:

  • Quick turnaround time for quotes, renewals and binding coverage
  • Communicate directly with agents and are readily available
  • Accept competitors applications including Acord apps in addition to our own applications, which are available online
  • Live support available from 8:30a.m. to 4:30p.m. Monday-Friday EST toll free at 877-366-1140

For applications, click here.

Questions? Call us toll-free at 877-366-1140 or click here to send us an inquiry.

Billing

At Hospitality Insurance Group, we like to make things as easy as possible for our policyholders.

We offer flexible payment options including:

  • Credit card payments
  • ACH financial network
  • Direct billing
  • Check payments
  • Payment plan with an initial deposit and 7 monthly installments

For billing inquiries, please call us toll-free at 877-366-1140.

Live support is available from 8:30a.m. to 4:30p.m. EST Monday through Friday.

Claims

At Hospitality Insurance Group, we are committed to service excellence and that doesn’t end with claims. We understand that our policyholders purchase insurance in the event that they do experience loss, and it is our job to guide them through the process. Our claims department takes a proactive approach from the inception to the conclusion of claims and will provide our policyholders with full support and guidance every step of the way.

When it comes to claims, the protection of our policyholders is at the forefront of our work. To offer our policyholders the protection they need and to ensure success in our claims process, we offer the following benefits:

  • After-hours claim reporting
  • Quick response to reported claims
  • Experienced defense attorneys
  • Our claims employees attend major hearings and trials

Not only will you hear from a member of our team quickly after your claim is reported, but we will guide you through every step of the process. We hire top defense attorneys with years of experience in liquor liability to defend our policyholders to give them the protection they need. The claims staff at Hospitality Insurance Group is experienced, attentive, and readily accessible to provide our policyholders with the best claims service possible.

For more information on claims, please contact our VP of Claim Operations, Stephanie Connon at sconnon@hmic.com.   To report a claim Click Here.

For after hours property claim reporting, please call 1-877-302-0203 and dial “0” for the on-call property adjuster. If the adjuster is already on the phone, please leave a message and you will receive a prompt response.

Live Support

Live support is available from 8:30a.m. to 4:30p.m. EST, Monday through Friday.

A member from our Underwriting, Claims and Billing departments can be reached during these hours toll-free at 877-366-1140.

For after hours property claim reporting, please call 1-877-302-0203 and dial “0” for the on-call property adjuster. If the adjuster is already on the phone, please leave a message and you will receive a prompt response.